Answers to the most commonly asked questions about our new app
You can now read the full contents of the Catholic Herald magazine on your mobile phone or tablet by downloading our new app. Here are answers to some of the most frequently asked questions about the app. We will be updating this page in response to further queries.
How do I get the Catholic Herald magazine on my smartphone or tablet?
You can get the Catholic Herald app for:
iPhone and iPad here.
Android devices here.
Which devices does the app work on?
The app works on all Apple and Android devices (including Kindle).
How much does the app cost?
We are offering a whole month (4 issues) free to all readers, beginning with our December 4, 2015 issue.
After this free period, you can buy a quarterly subscription (12 issues of magazine) for £5.99 (roughly $7.99/€7.99).
An annual subscription will cost just £15.99 (roughly $20.99/€20.99).
Single issues will also be available for £1.49 (roughly $1.99/€1.99) – a 25 per cent saving on our cover price.
Why is the Catholic Herald offering this app?
We know that the Catholic Herald has a following across the English-speaking world, but until now we haven’t been able to supply a printed edition. Thanks to the app, we can now offer the full contents of the weekly magazine to readers almost anywhere in the world. (For a fuller answer, read Catholic Herald editor Luke Coppen’s introduction to the app here.)
Is the app available in all countries?
The app is available almost everywhere in the world.
I have an annual print subscription to the magazine. How do I get my free app?
An access code will be made available to subscribers in January. This will correspond to our database record of your print subscription.
Will the app content be exactly the same as the printed magazine?
Yes, the app will contain all the articles published in the magazine, with very slight differences (for example, fewer pictures).
Why does the app cost much less than the printed magazine?
The current app prices are an introductory deal.
How do I complete the crossword in the app?
Unfortunately the crossword is not presently interactive (we’re working on it). We encourage you to print the prize crossword off, fill it in by hand and sent it to us at The Catholic Herald, Herald House, 15 Lamb’s Passage, Bunhill Row, London EC1Y 8TQ, for the chance to win a book.
Will I be able to listen to Catholic Herald podcasts in the app?
Yes, you will. Just click on the podcast option within the app.
Why are there occasional glitches in the app?
We have just launched the app and are keeping a close eye on how it works. Email us at email@example.com if you spot any glitches.
How do I cancel my subscription to the app?
On iPhone or iPad: You can cancel your subscription via the settings menu. Open settings, then select iTunes & App Store. Tap on your Apple ID, then ‘View Apple ID’. Sign in, then select ‘Manage’ under ‘Subscriptions’.
Amazon: You can change, update or cancel your subscriptions, or turn off auto-renewals, from the Amazon Appstore app. On the Amazon website, go to ‘Your Account’, click ‘Your Android Apps and Devices’, and then click ‘Your Subscriptions’.
Google Play: After users have purchased subscriptions, they can view the subscriptions and cancel them from the ‘My Apps’ screen in the Play Store app or from the app’s product details page in the Play Store app.
What content is available to read offline?
You need an internet connection to download the latest edition each Thursday. Once it is downloaded, you can read all the articles offline.
How can I get the app to load new content to read?
New content should be available for download every Thursday. Depending on your settings, the edition should download automatically or you should go into the app and press the update button.
Where can I get help if I have a problem with the app?
If you are experiencing any difficulties please contact us at firstname.lastname@example.org